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Why I gave away a $5,000 website

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As promised here is my why I gave away a $5,000 website post.

A client signed up in Febraury of this year for our maintenance contract. He was from a referral from one of our best clients. He said he only needed a bit of search engine optimization (SEO) and something done with his patient images every month.

So, I gave him our low end maintenance contract.

Then I received the files, and guess what? His site was done completely in Microsoft ASP!

Have ever tried optimizing .asp pages? The former designer had a file set to include the heading on each page with the same title, same keywords, and same description for each page. And if you know Google, that’s a no-no!

Well, we set him up on a LunarPages Windows server, and I optimized to the best of my ability. Also got his video working and made a slide show of his patients on a separate page that can be updated when he needed.

All went well until Internet Explorer 8 came into the picture.

Now, explain to me how a website designed in Microsoft programming could break down in a Microsoft browser? Well, I don’t know either but it did! The entire website broke!

In fact, I’ll even show you a picture of what I found when I went to look at the page he told me had broken severely.

(Click to view larger image)

(Click to view larger image)

Did you also notice how the page looks skewed by the title: Video Gallery? And the horizontal bar seems to cut right through that and the paragraph beneath it?

That was only the beginning. All the other pages did the same thing with the title and horizontal bar. The drop down menus were so skewed that half the time you couldn’t read them, let alone click on them. And, the form to contact the Doctor for an appointment now failed to send the e-mail.

Needless to say, I had one upset client on my hands!

I had several choices.

  1. I could tell him that it went beyond the scope of our maintenance contract and he would have to pay me extra to fix it.
  2. I could fix it in .asp and pray that it continued to work.
  3. I could redesign the whole sight in HTML and CSS allowing me to fully optimize it, get the video and form working again, and make him happy.

Well, I chose option #3. The entire redesign to get the CSS working right and the HTML coding was probably worse than designing a site from scratch. But he liked the layout, so we couldn’t mess with that.

The graphics had become pixilated – why I don’t know – and I fixed all of those.

The pure CSS drop down was a bear to fix and it was mainly my fault. I didn’t notice that there were two classes named the same in the style sheet because I didn’t design the original style sheet. So when I added the new class for the menu (named the same), it didn’t work! It actually took two days to find my mistake.

After fixing the graphics, video, CSS and HTML code, I optimized. I changed each title, description and keyword to fit the page. (Of course researching the keywords first!) I submitted a site map to Google and the other search engines. I also added Google analytics to his site and have his reports being sent to us both monthly in PDF format. I also redid the form and made sure it was secure (not showing any addresses to spammers) and tested it several times to make sure that it worked. I encoded his e-mail addresses that might be exposed to spambots so they are unrecognizable. And I tested each page in every version of IE and FireFox to make sure it still looked good and functioned properly.

This was a full site makeover that we would charge $5,000, with the one year site maintenance contract included. He received it free. Although he’d paid for the initial low-end maintenance contract, that contract never covered all this work.

Is he happy? Absolutely! And that’s exactly why I did it.

Emotional meltdowns aside, the business world has gone crazy. Ethics are in the toilet while Wall Street company bailouts and CEO bonuses continue. Someone has to start to make a difference. I want to be known as an ethical business owner. One who goes more then the extra mile.

In short, I can sleep nights and so can my clients!

P.S. If you are in the market for hair restoration, check out our clients new site at: North Shore Hair Transplant Specialists! As the webmaster, I just cannot believe the difference this procedure makes with people. The changes in the faces of the patients from before and after is totally unbelievable. It really restores their confidence and their self-esteem. I would have never believed it if I hadn’t seen it for myself.



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Big Brother Browser: Internet Explorer 8 Beta 2 – Part 3

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Welcome back to Part 3 of the Big Brother Browser series of posts!

If you’ve missed any of the other posts, please click the links for Part 1 and Part 2.

To briefly summarize the previous posts, I’ve shown you how Microsoft has made Internet Explorer 8 look as if it’s a comparable browser to Firefox with its accelerators and privacy. Yet, upon closer examination, we’ve seen that using any of these self-proclaimed wonder tools will create a privacy nightmare for users and benefit Microsoft’s advertisers or their research endeavors.

And further research shows that the privacy and security they are touting, isn’t all that private at all!

There’s more of a rub to this too. I started reviewing the modules that load with IE 8 and found a disturbing note in the description of the new Internet Explorer 8.

Longhorn IE 8?

Longhorn IE 8?

You can see where I put the red circle around the word: Longhorn. In case you are not familiar with the code name Longhorn, please see Paul Thurrott’s Blog regarding this.

This reference to Longhorn however, made me a bit suspicious since I’m using Windows XP on my test computer. So, I went off to do further research.

First of all, let me say that quite some time ago I uninstalled SP3 for Windows XP due to the pathetic slow down of my computer and the ten-minute shut down. Under no circumstances will I, at this point, install SP3 again. And after finishing my research, I’m so glad I did!

For more information on the problems with SP3 in Windows XP and the Vista difficulties please read this ComputerWorld article: Microsoft warns of IE8 lock-in with XP SP3. (The sub-heading of the article states: Also notes other problems, including crashing Windows Live Mail.)

What does concern me the most about the Longhorn mention on IE8 is that they are eventually going to stick us with it under the guises of more security and more privacy – all the while making money off our browsing habits, and feeding us suggested sites from their advertisers.

Now, let’s discuss this privacy issue in more detail. I have the information I need to do further research and it’s going to take about a week before I fully understand how and what they’re doing.

But, at first glance, if you turn on the InPrivate browsing and try to view your Temporary Internet Files, you won’t be able to. I think this is how they manipulate the folder so that your cache is not stored there.

But even though I have my setting set to delete my browsing history upon exit, after I closed the browser and reopened it – which takes the InPrivate browsing off – my temporary Internet files were still there. (And please note that they are still there even after I close the browser when NOT using InPrivate browsing.)

So, there is apparently some sort of glitch in this that doesn’t allow even the normal features from IE 7 to work properly.

Now, Microsoft has been touting this big, huge secure browsing garbage with Internet Explorer 8. But after Christian Prickaerts statement in the news, Microsoft responds:

Microsoft’s main goal with InPrivate Browsing is to prevent other users of the same computer to gain access to the browsing history, the company said in an email response. The feature isn’t designed to protect a user’s privacy from security experts and forensic researchers, the company said.

(Source: http://www.fox-it.com/en/news-and-events/news/recent-news/news-article/pc-advisor-ie8-s-privacy-mode-leaks-your-private-data/47)

Okay, makes me want to run right out and get it right?

After all, isn’t that what you REALLY want your browser to do? Don’t you need protection from your meddling wife or husband who thinks porn is evil?  Hackers be damned! I’m more worried that my mommy doesn’t catch me gambling online! I can see it now!

Microsoft’s new commercial with Jerry Seinfeld……

Jerry: Are you constantly annoyed by your wife finding your online gambling account? (Forget the fact that PartyPoker is sitting on your desktop!) Are you worried that at 16 your folks won’t understand your need to surf “girlie” sites? Are you having an online affair and want to cover your tracks? Have no fear! Internet Explorer 8 to the rescue! In exchange for covering your a** with the spouse, family, or boss, you just have to give us your entire surfing behavior patterns. We’ll still continue to allow you to download every vulnerability, exploit, and malcode known to mankind as a bonus!

I could go on but you get the image!

The short version of the rhetoric of BS from Microsoft is that they are trying to sell us another bill of goods that can’t deliver anything more than sending user data back into their already well-lined pockets.

If you are interested in getting the data files I’m working with, (the first one will be the processes list), please sign up to the auto-responder I’ve set up for this purpose. As soon as they are available, I will send you the link or the file itself – if it’s not too big.

But, your best bet is to move to Ubuntu. That’s one of the projects I’m working on now! And yes, we will be teaching others how to do the same thing!

MORE RESOURCES:

For further information about Microsoft’s take on the IE 8 security, see:
http://blogs.msdn.com/ie/archive/2008/08/29/trustworthy-browsing-with-ie8-summary.aspx

For upgrade information regarding the Windows XP and Vista problems mentioned in the post, see:
http://blogs.msdn.com/ie/archive/2008/08/27/upgrading-to-internet-explorer-8-beta-2.aspx
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx

And a special PS to Erkki (who is not upgrading): Thanks for the correction in the math!



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Big Brother Browser: Internet Explorer 8 Beta 2 – Part 2

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Welcome back faithful readers!

Remember I said yesterday that part 1 was only the beginning of the Big Brother Browser? Well, let’s continue….

After the first two initial set-up screens, I received the next in the series of setup options. This one requesting that I choose my default options.

Internet Explorer 8 settings

Internet Explorer 8 settings

(Click to view larger image)

Simple enough right? Accept the Microsoft default (express) settings for accelerators or customize my own.

If you were to click through this screen without reading, you would ultimately end up with everything Microsoft!

Okay, in fairness, yes, it is their browser. Yes, they should be allowed to steer you to their own applications. And yes, they did remember that my default search provider was Google and they didn’t try to change that. One point for Microsoft.

However, does it say at all on that screen what the heck an accelerator is? NO.

Do you know what any of these things do? NO.

So, let’s delve a bit deeper, shall we?

Accelerators Explanation

Accelerators Explanation

(Click the image for larger view)

Upon closer examination, accelerators bear a striking resemblance to Firefox’s extensions. Little programs or widgets that make your browsing experience your own.

For those not familiar with Firefox extensions, these are third party additions you install to your browser that make Firefox your own. Around here, they call me the extension queen because I have so many. Some make my work as a webmaster for our clients easier, some help me with my security research, and yet others are just plain fun.

They are the ones I chose. They are trusted. I know these open source folks wouldn’t try to pull one over on me – so I believe until proven otherwise.

But why should I trust Microsoft’s accelerators? What reason has Microsoft given me to want to trust them?

Okay, so let’s just assume for another brief, fleeting moment that Microsoft might be willing to provide me with some great stuff and there is no ulterior motive. Once again, that fleeting moment is just that – fleeting. Within a nano-second, my cynicism returns!

Look closely at the settings image again.

Internet Explorer 8 settings

Internet Explorer 8 settings

(Click to view larger image)

Do you see the last line in the express settings that says: Turn on SmartScreen Filter (recommended)?

I read that and thought to myself, did they change the name of the ClearType function?

You may not even know you were using it, but it is a setting within IE 7 that cleans up the fonts and makes them more readable. But upon closer examination, ClearType is still there!

ClearType Function Still in IE8

ClearType Function Still in IE8

So what the heck is a smart screen filter then? If it’s not clearing up my screen? (Note the misleading verbiage here with the name SmartScreen Filter!)

SmartScreen Filter Explanation

SmartScreen Filter Explanation

(Click to view larger image)

So Microsoft, isn’t this really an anti-phishing filter????

Oh, I’m sorry! I’m wrong! An anti-phishing filter just tells you a website is bad, your SmartScreen Filter is going to gather data on all my visits to phishing sites! I see!

Microsoft, isn’t the name of this RECOMMENDED tool a bit misleading though?

Oh, I see! None of us would actually use it if we knew what it really was! I get it!

Folks, look carefully at the image above that explains what this is REALLY doing! Do you see the circled portion where it says, “the IP” address? It should in fact say, YOUR IP address!

So, by now you should have a pretty clear picture of the Big Brother Browser by Microsoft. And you may say to yourself, “Ok, so what’s wrong with the data gathering? Seems harmless enough.” Right? WRONG!

Read their Privacy Policy in full and if you don’t have the time, look at this portion:

Microsoft's Privacy Policy

Microsoft's Privacy Policy

(Click the image for larger view)

Let me spell it out for you just in case you can’t read it (my emphasis added):

Microsoft may access and/or disclose information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with the legal process served on Microsoft; ….

Who’s the law? BIG BROTHER! You cannot give, even under the legal process, what you don’t have!

Am I saying that Microsoft is in with the government for some kind of conspiracy? No! What I’m telling you is wake up and look at what is happening here! Little by little you are surrendering your rights to privacy all in the name of having a great browsing experience!

This is NOT what net neutrality is about! This is NOT what the FREE INTERNET was designed for!

Now, perhaps Microsoft has not done this with the sole purpose of spying on you for the sake of giving your information to the government. Maybe there’s another motive? Ya think?

I had one of those gut feelings that they were up to something when I wrote the first post yesterday. I just didn’t know how or what they were up to. But this morning the light bulb went off for me!

Microsoft has agreed to purchase Greenfield Research, the parent company of Ciao – a shopping comparison site.

While the NetworkWorld article is relating this to Microsoft’s need to add this (Ciao) to their Live Search (which would never even begin to compare with Google anyway), Microsoft is expected to sell off Greenfield to an unnamed buyer immediately after purchase.

Market Watch reports the same but specifies that:

Microsoft said it will sell off Greenfield’s main business — Internet survey solutions — to an unnamed financial buyer. The unit sells consumer opinions in the form of surveys to marketing research companies. (Source: MarketWatch)

Are you connecting the dots yet? Maybe they will sell off Greenfield, maybe they won’t but isn’t there a HUGE amount of money to be made in having millions of statistical data about the way users surf the Internet for advertisers?

Wikipedia references research done showing that in the second quarter of 2008, Microsoft still held 78.3% of the browser market share.

Now, take that 78.3% of the market share and look at the big picture of Internet users:
http://www.internetworldstats.com/stats.htm

If you don’t want to click the link, let me summarize for you.

1,463,632,361 total Internet users across the globe estimated at the end of the second quarter of 2008. That’s 1 BILLION, 463 MILLION, 632 THOUSAND, 361 Users! Now, if my basic math serves me correctly, approximately 78% of that figure would be: 114,163,324 users of Internet Explorer. (+ or – a few)

And even if I’m wrong on my math, you’re still talking about a h*** of a lot of user statistics! What’s that value on the open market? To be able to sell the browsing habits of THAT MANY users to advertisers? What’s it worth Microsoft? Inquiring minds want to know!

I don’t know about any of you folks, but I usually get paid for my opinions by doing online surveys where I earn sweepstakes entries and Amazon gift certificates to supplement my fun money. Sorry Microsoft, but I’m NOT going to give it away for NOTHNG! Not even to you!

And, while doing the research for this post, the following was just issued by ITWorld not less than 3 hours ago (depending upon where you are in the world) – with my emphasis added:

August 29, 2008, 09:29 AM — WebWereld Netherlands —
A privacy feature built into the second beta version of Microsoft’s Internet Explorer 8 browser aren’t as private as advertised.

The InPrivate Browsing feature in Microsoft’s latest browser is designed to delete a user’s browsing history and other personal data that is gathered and stored during regular browsing sessions. The feature is commonly referred to as ‘porn mode’ for its ability to hide which websites have been visited from nosy spouses or employers.

Forensic experts however found it trivial to retrieve the history, according to a test by Webwereld, an IDG affiliate in the Netherlands, and Fox IT, a Dutch firm specializing in IT security and forensic research.

“The privacy option in this beta is mainly cosmetic. For a forensic investigator, retrieving the browsing history should be regarded as peanuts,” said Christian Prickaerts, forensic IT expert with Fox IT.

To prevent login details, online orders and other sensitive information from leaking out, the privacy feature prevents Internet Explorer 8 beta 2 from storing any cookies. The browser furthermore refrains from storing the browsing history in the Windows registry.

But researchers were able to retrieve data displaying general information about the browser’s behavior. Although URLs (Uniform Resource Locators) aren’t stored, Prickaerts was still able to restore the browsing history. “The remaining records in the history file still enable me to deduce which websites have been visited,” said Prickaerts.

Even more data is stored in the browser’s cache, a feature designed to speed up performance of websites by storing a copy of recently accessed information on a user’s hard disk. InPrivate Browsing failed to disable this feature. Users seeking a higher level of privacy could manually delete the cache, but it can later easily be retrieved through commonly available forensic tools.
(Source: http://www.itworld.com/internet/54575/privacy-feature-internet-explorer-8-leaks-private-data)

And believe me, I’ve got more on THIS additional subject too! So look for Part 3 here tomorrow!



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