September 5, 2008 | 
Author 
If you have TrendMicro Internet Security Pro and have done a scan to find that you have far too many TROJ_Generic and/or TROJ_Generic.adv files in your quarantine – and you look at the list finding Windows Systems files, you DO NOT have a Trojan in your computer system. This is a newly discovered problem in TrendMIcro pattern file updates and you need to fix the problem.
The fix currently may or may not work in all cases. If this fix does not work for you, you must call customer support to get additional assistance. Home / Home Office Users: +1 (800) 864-6027, SMB +1 (888) 762-8736
The Fix:
1. Go to MY COMPUTER and double-click to open the C Drive.
2. Go to PROGRAM FILES and find the TREND MICRO folder.
3. Find all files named: lpt$vpn (they will also have a dot (.) and a 3-digit number after them. As in, lpt$vpn.521 or similar.
4. Delete all files named in this manner.
5. Reboot your machine.
6. Open Trend and click the UPDATE NOW button. (You may have to reboot again.)
7. Run a scan.
If the false Trojan files do not appear again, you have fixed the problem.
If the false Trojan’s appear again, the problem is still there and you must call customer support.
Posted in Alerts | 
Tags: infected system files, Internet Security Pro, system files, Trend Micro, trendmicro, TROJ_Generic, TROJ_Generic.adv, TROJ_Generic_adv
 |
 |
 |
|
||
 |
|
 |
|
||
Join today and receive a FREE copy of our "Why is My PC So Slow?" eBook!
[...] September 5, I published the first Too Many Trojan’s post about TrendMicro reporting windows files and program files as Trojan’s and quarantining [...]
I’ve personally seen this Trojan misdetection myself, but not with Windows system files… Instead, Trend Micro claims that a fun little game called Within a Deep Forest was a TROJ_GENERIC, although it’s clearly not a Trojan in the least! I know my response may not be all that helpful, but I just wanted to get that off my chest.
Last, but not least, forgive me if this seems like a spam comment of sorts, considering the last reply date…
@Bad Beholder, I’ve had Trend Micro do the same with me but with my windows system files! Totally serious! I’m not surprised.