Technical Tidbits™

If you have TrendMicro Internet Security Pro and have done a scan to find that you have far too many TROJ_Generic and/or TROJ_Generic.adv files in your quarantine – and you look at the list finding Windows Systems files, you DO NOT have a Trojan in your computer system. This is a newly discovered problem in TrendMIcro pattern file updates and you need to fix the problem.

The fix currently may or may not work in all cases. If this fix does not work for you, you must call customer support to get additional assistance.  Home / Home Office Users: +1 (800) 864-6027, SMB +1 (888) 762-8736

The Fix:

1. Go to MY COMPUTER and double-click to open the C Drive.

2. Go to PROGRAM FILES and find the TREND MICRO folder.

3. Find all files named: lpt$vpn (they will also have a dot (.) and a 3-digit number after them. As in, lpt$vpn.521 or similar.

4. Delete all files named in this manner.

5. Reboot your machine.

6. Open Trend and click the UPDATE NOW button. (You may have to reboot again.)

7. Run a scan.

If the false Trojan files do not appear again, you have fixed the problem.

If the false Trojan’s appear again, the problem is still there and you must call customer support.

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