Due to the nature of the courses contained in the eLearning Portal and the availability of the Course Companion PDF, refunds are available within 30-days from the date of purchase OR before completion of the second module, whichever comes first.

We believe that since you have access to Module One of each course free, you should have an idea whether the course is for you, but we also understand that life happens.

So please, contact us immediately if there is a situation that requires you to leave the course.

We guarantee that within 30 days of purchase, if you are not completely satisfied with our product(s) we will:

Digital downloads are any eBook and non-software related electronic download.

We guarantee that if you are not completely satisfied with your digital download(s) for any reason, you may contact us within 24 hours (1 day) and request a full refund.

We know that when you hear a song that you decide to buy online, you expect to get the same sounding song. We also understand that sometimes the way we describe one of our digital downloads may not be exactly what you're looking for because you can't test drive it like you can an iTunes song. We get that. Because we really care about a long-term relationship with you, we give you 24-hours to test drive our digital products.

And, we are firm believers of Karma!

We guarantee and support any of the products we resell for our partners.

Currently, we are partners with Trend Micro and Symantec. When you purchase one of their products through our shop, we will support and guarantee your purchase.

That means you can contact us for support with installation, repairs, customizing, or refunds.

PLEASE NOTE: We do not provide support for Trend Micro or Symantec products purchased through their websites, other websites, or other retail locations. You must have purchased the product from us and provide a sales order number to receive our free support.

We fully protect you from products arriving "Dead on Arrival" or DOA. That means we will refund the entire purchase price - including shipping and return shipping (if applicable).

We also guarantee that if you are not completely satisfied with our eBay used or reconditioned product(s) we will:

REMEMBER: If your package was damaged during shipping, you MUST contact the shipping provider immediately. We are not responsible for damage caused once the package leaves our location.

We guarantee that if you are not completely satisfied with our product(s) you may return it by following the guidelines below:

MICE™ practices Positively Outrageous Service, as described in T. Scott Gross Book by the same name.

Referencing T. Scott Gross does not imply an endorsement by T. Scott Gross nor by T. Scott Gross & Co., Inc. of the MICE Training & Technology™ company, or MICE Training & Education™ products, or website. We just loved his book and practice the principals!