Shipping & Returns Policy

PLEASE READ OUR SHIPPING AND RETURNS POLICY CAREFULLY. IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.

Shipment of all products ordered via our online store is shipped from MICE Training & Technology in Algonquin, Illinois, United States of America (USA).

MICE uses the United States Postal Service (USPS) for domestic and International deliveries. We do not charge any shipping or handling fee. Insurance is optional.

MICE is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.

You will receive a confirmation e-mail once your item has shipped along with a tracking number. The normal turn-around time for packages to be shipped is 3 business days from the confirmation of the order and payment.

MICE is not responsible for shipping delays outside our control, including, but not limited to, the following:

• Unavailability or refusal of a person to accept delivery of the shipment,
• Delays caused by the USPS,
• Acts of God - or similar Divine Being,
• Acts of Nature,
• Acts of Extra-Terrestrial Life Forms* not yet identified,
• Acts of public authorities acting with actual or apparent authority on the premises,
• Acts or omissions of Customs or similar authorities,
• Riots or other public disturbances,
• Circumstances arising before, during, or after a strike or other labour disputes,
• Other civil commotions, disruptions in the air or ground transportation network (such as weather phenomena, UFO sitings, or acts of terrorism), and natural disasters.
• Acts of terrorism, whether foreign or alien.

We have tried to eliminate the ability to order Back Ordered or Out of Stock items from our store.

If, under some strange, technical glitch (which is not uncommon these days) you should be allowed to order an out of stock or back ordered item, we will immediately refund your payment for that portion of your order plus any applicable shipping charges.

We accept customers from any country as long as it does not violate any of the US government restrictions covered under the latest list of who they are angry with this year. In short, we cannot violate any laws where the US government has restricted trade.

According to the State of Illinois, we're not supposed to charge sales taxes until we get our sales tax number. Therefore at the time of this posting, there are no state or local taxes.

When we receive our tax identification and instructions from the state, we will charge the applicable state and local taxes as outlined by the Illinois Department of Revenue for products and taxable goods to Illinois residents.

Customers residing outside the US will be responsible for any duties or taxes applicable in their country.

MICE™ practices Positively Outrageous Service, as described in T. Scott Gross Book by the same name.

Referencing T. Scott Gross does not imply an endorsement by T. Scott Gross nor by T. Scott Gross & Co., Inc. of the MICE Training & Technology website. We just loved his book and practice the principals!

Please see our Unbeatable Guarantee for further details.

If you have any comments or questions, please do not hesitate to contact us via telephone at 847-458-4245 or email us via the online web form at http://mice.org/contact_mice.html

^*Please note that we are not trying to be funny or sarcastic in our mention of Extra-Terrestrial Life Forms not yet identified. Nor is our intent to be "Politically Incorrect" or disrespectful to any Extra-Terrestrial Life Forms not yet identified. However, we just want to make sure that we have all of our legalities covered!

No animals - specifically, MICE - were injured in the creation of our online store or these Terms of Use.